WhatsApp automation: what you can automate
WhatsApp automation means letting software handle the repetitive parts of your WhatsApp: answering the same questions, collecting details from new leads, and posting to groups on a schedule.
The four things worth automating
- Replies to frequently asked questions, so you stop typing the same answer all day.
- Lead capture, where the AI asks a new enquiry your own set of questions one by one.
- Group posts, scheduled for the week or month in advance.
- Group summaries, delivered at a time you choose, for example 9 pm every day.
Two ways to automate WhatsApp
The first is the official WhatsApp Business API, usually through a platform. It suits large teams and template campaigns, and it needs a business verification and a dedicated API number.
The second is a linked-device tool. You scan a QR code, as you do for WhatsApp Web, and the tool works on the number you already use. AI for WhatsApp takes this route. Read the guide on the difference before you choose.
How to set up WhatsApp automation here
- Scan the QR code from Linked Devices in WhatsApp.
- Add your services, prices and FAQs in My Business Info.
- Turn on AI replies. Switch the AI off for any chat where you want to take over.
- Add an AI automation for leads, and schedule your group posts if you have groups.
Frequently asked questions
What is WhatsApp automation?
It is using software to handle repetitive WhatsApp work: replies, lead capture, scheduled posts and summaries.
Will WhatsApp automation get my number banned?
WhatsApp restricts unofficial automation in its terms, and accounts can be limited. Reply to people who message you, avoid bulk unsolicited messages, and use a dedicated number if the number is critical to your business.
Can I automate WhatsApp groups?
Yes. On the Scale plan you can schedule posts in your groups and get daily summaries.
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