WhatsApp groups for field operations and delivery teams
Dispatchers, drivers, technicians and site supervisors coordinate in WhatsApp groups because it is on every phone. The cost is volume: photos, locations, delays and handovers pile up all day. An AI number in the group helps you keep track.
What these groups carry
- Job assignments and status updates.
- Delays, breakdowns and customer complaints.
- Photos of deliveries, installations and proof of work.
- Shift handovers.
What to do with the stream
- End-of-day digest: jobs done, jobs delayed, issues raised.
- Alerts when a keyword such as breakdown, damaged or urgent appears, built on webhooks.
- A searchable record of what was said about a job.
- Scheduled announcements to the group, such as the next day's route or safety reminders.
Setup
Link a dedicated number, add it to the operations groups and choose a summary time that matches the end of the shift. If you need alerts or a live board, use webhooks and the group API. Group management for teams is part of the Scale plan.
Frequently asked questions
Can it read photos?
Webhooks tell you when a message has media. What you do with the media is up to your own system.
Does it work with many groups?
Yes. A linked number can be in many groups, and you can summarise or stream each one.
Keep reading
Put an AI agent on your WhatsApp
Scan a QR code and it is live in about a minute. 7 days free, no card needed.
Start free trial